Guiding Patients to Better Health Care

Do you know anyone who:

• Is confused or unsure about how to interact in a medical setting?
• Could benefit from improved communication skills in a medical setting?
• Is not sure where to go for appropriate medical services?
• Does not know about patient rights?

Medical consumerism is about helping patients be more empowered and informed customers of health care services.

Course Benefits

• Recognize cultural norms impacting patients’ behavior, communication, and compliance with treatment plans
• Develop specific communication strategies to help you better understand patients’ concerns while making them more comfortable sharing information about their health and health-related behaviors
• Explain the basics of health insurance in a way that patients’ can understand
• Learn to use interpreters and specially-designed tools to get past language barriers
• Define strategies for helping patients take responsibility for their health

*Designed For Health Educators

• Community Health Workers
• Promotores de Salud

Includes tools to deliver the content in-person to patient or community groups:

• Instructor's Guide provides the educator with suggestions for presenting the course material, along with suggested activities to reinforce key concepts
• Presentation that the educator may use to show to groups
• Handouts for patient reference and appointment preparation

These materials are located in the "Teaching Tools For You" section; the Instructor's Guide and presentation can be found under "Tell Your Story."

Details

• Available on tablet or computer.