Improving the Patient Experience

Are you looking for innovative ways to improve your patients’ experiences?

CME bookmark

CME Credit upon completion

Did you know?

  • Substantial evidence points to a positive association between the patient experience and health outcomes.
  • Patients with chronic conditions, such as diabetes, demonstrate greater self-management skills and quality of life when they report positive interactions with their health care providers.
  • Patients reporting the poorest-quality relationships with their physicians were three times more likely to voluntarily leave the physician's practice than patients with the highest-quality relationships.

How will this benefit you and your office staff? You’ll learn tips and techniques to:

  • Improve communication skills.
  • Build patient trust and commitment.
  • Expand your knowledge of the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey.

Designed For

  • Doctors
  • Nurses
  • Health Professionals
  • Medical Office Staff


  • Available on smartphone, tablet, or computer.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).